Support & Training

Support

CDK Global Heavy Equipment is staffed by an experienced team of support professionals, all of whom are London, Ontario based. With support based at CDK headquarters, our team has easy access to our management and product development team. We believe this approach contributes to higher levels of customer service.

CDK Customer Service Representatives are available to answer your questions Monday through Friday, from 7:00 AM to 6:00 PM (Eastern).

An Emergency Support line is available from 6:00 PM to 11:00 PM (Eastern) Monday through Friday and Saturday and Sunday from 8:00 AM to 4:00 PM to help you with those situations that just can't wait until the morning.

Extended support outside of emergency hours is available when scheduled in advance. To request extended support, please contact CDK Support at 1-877-289-2670.

Phone: 877.289.2670
Fax: 519.474.3949

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Service Connect

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Service Connect includes a robust search feature that helps make it fast and easy for you to find the answers you�re looking for. ALWAYS start with Service Connect for CDK support.

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CDK University has it all!

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Don�t forget, for all CDK Global customers, access to learning is included in your monthly service subscription. Visit cdkuniversity.com to get started.

Dealership Training

Professional Services/Best Practices
CDK’s Professional Services Group leverages the consulting resources of CDK and CDK to help increase revenue opportunity and reduce expenses in all areas of your business. Based on our knowledge of dealer management system best practices, we have developed Accelerators to optimize the way you use your CDK solutions. Accelerators are specially designed consulting tools that guide our consultants in analyzing your workflows and making recommendations that improve business performance.

Your consultant will collaborate with you to provide comprehensive analysis and recommendations across your business. Our offerings include:

Delivery Methods: On-Site

Quarterly Training
Pre-book this training program and receive quarterly on-site training visits throughout the year. CDK is committed to scheduling the same CDK consultant for each visit creating the curriculum with your input. Receive a pre-booking discount and take the opportunity to receive on-going quarterly training on new modules, personnel training or advanced training on security, software or hardware.

Delivery Methods: On-Site

Customized Training
Tailored directly to the needs of your dealership, department or specific software requirement. CDK IntelliDealer customized training is always a perfect fit. Work alongside a trainer to create and implement a curriculum to help you best benefit your dealership and maximize the potential of IntelliDealer.

Delivery Methods: In-House | On-Site | Webinar

Annual Release Training
Keep up with the evolutionary advancements of IntelliDealer with Annual Release Training. Each year, CDK issues a new release containing enhancements developed over the course of the year based on customer input, programming advancements for performance improvements and market trends in the equipment industry. This Annual Release Training provides your dealership with a trainer who will not only provide training on the new enhancements but install it on your server as well.

Delivery Methods: On-Site | Webinar

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Group Training

CDK Dealership Management Conference
This conference is held biennially at a variety of locations across North America and provides educational sessions about the technology demands of the equipment distribution industry as well as awareness of the advancements of IntelliDealer. This conference also offers Dealers the opportunity to share amongst peers, present scenarios and submit suggestions to improve IntelliDealer.

Workshops
CDK holds Workshops biannually near the CDK head office in London, Ontario, at the prestigious Spencer Leadership Center. These Workshops cover a number of topics from new release reviews to popular departmental modules. The small classroom setting offers more one-on-one learning while giving attendees the opportunity to discuss business practices and the influence of IntelliDealer with their peers.

Webinars
Webinars are available for single dealerships who need help with a topic relating specifically to their dealership as well as for multiple Dealers and locations when the topic is of widespread interest. To keep them concise and focused, webinars cover only one topic per session.

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