Support & Training

Support

PFW Customer Service Representatives are available to answer your questions Monday through Friday, from 8:00 AM to 5:00 PM (Eastern).

An Emergency Support line is available from 5:00 PM to 11:00 PM (Eastern) Monday through Friday and Saturday from 8:00 AM to 11:00 PM to help you with those situations that just can't wait until the morning.

No Sunday support is available unless previously scheduled with PFW.

Phone: (519) 474-3700
Fax: (519) 474-3949
E-mail: support@pfw.com

Training

PFW's trained support staff and proven software, plus the IBM eServer iSeries,
combine to give you and your employees the best possible knowledge and business
tools to achieve maximum dealership efficiency. When your dealership selects the
PFW Dealership Management System, you also receive all the following benefits:

• Webinar Training
• Regional Workshops and Seminars
• Easy to Understand Documentation
• Hotline and Emergency Phone Support
• The PFW Password Newsletter