Managing Your Dealership

PFW eServices

Adding self service to your full-service dealership

PFW eServices allows you to extend your dealership’s services via the Internet. For your customers’ convenience, eServices offers an around-the-clock ability to electronically access their account and equipment information, perform service scheduling, order parts, and print out copies of individual invoices.

Your dealership’s eServices site gives your customers an increased level of information convenience and control. Your customers expect you to deliver an array of services, with the same quality of service they receive in person—and with eServices, you can. The results are better customer relationships, which increases loyalty and raises retention rates.

Reduce Costs
As transactions are performed electronically, your dealership saves time and money. As an example, your accounting department will spend less time dealing with inquiries, as customers can view online account information and print invoices. As well, the sales and service departments can devote more time to improving the quality of day-to-day walk-in business, and view current customer data as customers update their equipment profiles.

Integration
With eServices, you can gain a competitive advantage over those whose business-system provider isn’t offering their customers integrated e-business applications. Customers can see account information, check outstanding invoices, review recent payments, and even print copies of old invoices—complete with electronic signatures. This viewable data is even more valuable when you consider it is real-time, as it’s contained in the business system.

Innovation
eServices’ interface is the familiar web browser, which provides easy navigation of your eServices web site. Customers have access to their information with just a simple click of a mouse, so they can get the information they need—when they need it. Additionally, through a dealership’s eServices page, links can be provided to online manufacturers’ parts books so that your customers don’t have to possess part numbers, names, and descriptions.

Once authorized users are securely logged into eServices, they can work in a customizable environment in order to maintain and receive information regarding their account, equipment and parts inventories, perform transactions, and accept quotes. Customers can also save time by, for example, creating purchase orders in eServices, which eliminates phone calls, paper or e-mails, or faxes.

Customer Self Service
eServices frees up your staff, by allowing your customers to view details of their outstanding account balances, tax summaries for selected invoice groups, and to reproduce invoices. With eServices, customers can also update their profile and equipment information, notify the dealership that they want to trade or sell, schedule service, shop for and order equipment and parts, purchase merchandise, look up their own work orders and identify repairs, check their rental invoices, add to a machine’s parts history, and interact with a complete parts, service and equipment quoting system.