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Benefits of Training from PFW

PFW Password - Winter 2002/03 A business system of ten, or even five, years ago is very different from the business systems available today. Computer technology and software are constantly advancing at a high rate of change. Honing your system proficiency allows you to keep pace with these changes.

Software enhancements can positively affect the efficiency of your employees and dealership, and may be overlooked without any retraining on your business system. This is sometimes unavoidable, due to factors such as employee turnover and the simple fact we often favor the comfort of a familiar routine. PFW believes in continually educating its customer base through a variety of training options. This allows you to sharpen your skills with available technology and use the PFW Dealership Management System's full potential.

PFW Training and Your Dealership
The efficiency of your employees can be improved through training by the experienced and knowledgeable educators from PFW. They can help you streamline procedures, provide updates on software enhancements and answer any questions regarding the system and its functionality. All of these factors will empower your human resource through the best education available from a software provider.

PFW offers several training packages, ranging from on-site or in-house training to pre-scheduled after-hours phone and development support, to workshops and PFW's biannual conference.

Any of these packages is guaranteed to provide your dealership with an experienced, well-educated and friendly trainer. Before training can begin, an agenda outlining what is required for your training must be given to PFW's Installation Coordinator. The agenda will let the coordinator know what specific training is required for your dealership and what modules or new system features the training will target. From here, the educator will review the agenda in preparation for your training sessions.

PFW has recently introduced a yearly maintenance package based on a minimum of four weeks of training. PFW will commit to providing the same educator over this period which will guarantee consistent training and create a resource that knows your business. A company manager will also be on-site for two days during the training period to review business system strategies, determine computer requirements and assess long-term needs.

If training is performed at PFW, there is an opportunity to maintain a sharp focus on training topics - free of the day-to-day distractions that may occur on-site. Also beneficial is the ready availability of PFW resources.

Workshops and Conferences
Past workshop themes have included new-release information, accounting, new technology, Crystal Reports andAdvanced Service, as well as Equipment and Parts management modules. The workshops are designed as a small-scale group wherein you will meet other PFW customers, learn how different dealerships use the PFW system, speak with PFW staff and consequently glean beneficial information for use at your dealership.

The PFW biannual conference's focus is to gather a large-scale audience in order to enjoy the atmosphere of the host city and network with peers. The conference allows the opportunity to schedule one-on-one sessions with PFW staff and sit in on dealer presentations for what may be a different perspective on system use.

Training as a Tool
Look at your system as a tool that, when properly used, will help you complete your task at hand. PFW wants you to maximize the PFW Dealership Management System in order to perform your daily tasks. Training is the key to achieve maximum benefit from this tool and, consequently, we suggest you schedule annual training, upgrade your system software regularly and attend workshops and biannual conferences.

A lumberjack knows that a sharp axe will be a much more useful tool than a dull one. Optimize your use of the PFW Dealership Management System - and other integrated products - through training from PFW Systems.